Refund policy

Returns & Refunds Policy

Last Updated: 14 July 2026

At Auto M (Pty) Ltd, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition

  • Be returned in its original packaging with all accessories and manuals (where applicable)

  • Be accompanied by proof of purchase (order confirmation or invoice)

Please do not return any items without first contacting us at info@autom.co.za. We will provide you with the appropriate return instructions.

Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

  • Gift cards or vouchers

  • Shipping and delivery charges

  • Special-order or customised products

  • Items showing signs of use, installation, damage, or misuse

  • Products returned without their original packaging or essential components

Dropshipping Orders

As we operate a dropshipping business, some products are shipped directly from our local or international suppliers.

To ensure your return is processed correctly, please do not send products directly to the manufacturer or supplier. Contact us first so we can provide the correct return procedure and return address.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery by emailing info@autom.co.za.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once verified, we will arrange a replacement, repair, or refund in accordance with the Consumer Protection Act.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace products only if they are defective, damaged, or incorrectly supplied.

If you require an exchange, please contact us at info@autom.co.za before returning the item.

Sale Items

Sale or promotional items may only be returned if they are defective, damaged, or supplied incorrectly, or where required under applicable South African consumer law.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect product, customers are responsible for the cost of returning goods.

We recommend using a tracked and insured courier service for valuable items, as we cannot accept responsibility for items lost or damaged during return transit.

Processing Times

Because many of our products are supplied through trusted dropshipping partners, exchanges and replacements may take longer than standard retail returns. We will keep you informed throughout the process and work to resolve your request as quickly as possible.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (CPA) or any other applicable South African law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Auto M (Pty) Ltd

Email: info@autom.co.za